How to Book a Wheelchair Taxi in Perth: What to Know Before You Travel
Booking a taxi is usually simple.
But when you or someone you’re travelling with uses a wheelchair, there are a few extra details worth organising before the journey.
The right information helps make sure your transport is appropriate for the passenger, wheelchair, other travellers and the trip you’re taking.
If you’re planning to book a wheelchair taxi in Perth, here’s what to know before you travel.
1. Tell Us About Your Wheelchair
Not every passenger has the same mobility requirements.
When booking your wheelchair taxi, let us know what type of wheelchair or mobility aid you’ll be travelling with and whether you need to remain seated in your wheelchair during the journey.
Wheelchair accessible vehicles are specifically modified to accommodate passengers with disability and their mobility aids.
Providing this information when you book helps ensure your accessibility requirements are understood before your journey.
2. Provide Your Pick-Up and Destination
Give the complete pick-up location and destination when arranging your taxi.
For straightforward journeys, that might simply be your home address and another address.
For larger destinations such as hospitals, medical centres, airports, shopping centres or community facilities, providing more specific destination information can be useful.
If you’re heading to a hospital, for example, knowing the particular building, entrance, clinic or department can make your arrival easier.
Going to a medical appointment? Learn about Hospital & Medical Transport Perth
3. Tell Us What Time You Need to Arrive
There’s an important difference between:
“Pick me up at 9:00 am”
and
“I have to be there by 9:00 am.”
If you’re travelling to an appointment, flight, work commitment, class or event with a fixed start time, let us know when you actually need to arrive.
This allows travel time to be considered when arranging your journey.
4. Mention Anyone Travelling With You
Will a family member, carer or support worker be travelling too?
Mention this when making your booking.
The number of passengers matters when arranging appropriate transport, particularly when you’re travelling with a wheelchair or other mobility equipment.
5. Consider What Else You’re Bringing
Some journeys involve more than passengers.
You might have shopping bags, luggage or mobility equipment travelling with you.
If you’re carrying additional equipment or a significant amount of luggage, mention it when you book.
This is particularly important for airport journeys.
If you already know roughly when you’ll need your return wheelchair taxi, discuss it when making your initial booking.
For appointments where the finish time isn’t certain, ask about the best way to arrange your return journey.
Planning both directions means you don’t reach the end of your appointment or activity and suddenly realise you still need to organise accessible transport home.
7. Consider Pre-Booking Important Journeys
If you have somewhere you absolutely need to be at a particular time, consider organising your wheelchair taxi in advance.
This is particularly useful for journeys involving:
- Medical appointments
- Flights
- Work
- Education
- Events
- Regular activities
- Other time-sensitive commitments
Providing your journey details ahead of time gives you one less thing to organise on the day.
8. Ask About Regular Wheelchair Taxi Bookings
Some journeys happen every week.
If you regularly travel to work, school, therapy, appointments, community programs or another activity, ask about organising recurring wheelchair taxi transport.
Instead of treating each trip as an entirely separate journey, planning regular transport can make your weekly routine easier to manage.
This can be particularly helpful for passengers, families, carers and support workers coordinating ongoing transport.
9. Bring Your PTSS Card If You’re Eligible
If you’re an approved Passenger Transport Subsidy Scheme (PTSS) participant and want to use your subsidy for an eligible journey, remember to bring your valid PTSS card.
Eligible participants with a wheelchair subsidy may receive assistance towards wheelchair accessible taxi fares under the scheme.
Booking a Wheelchair Taxi for Someone Else
You don’t have to be the passenger to arrange the journey.
Family members, carers and support workers can book wheelchair accessible transport on someone’s behalf.
Make sure you have the passenger’s:
- Pick-up location
- Destination
- Preferred date and time
- Wheelchair or mobility information
- Additional passenger information
- Relevant accessibility requirements
- Return journey details, if applicable
Providing these details from the beginning can make the booking process easier.
Wheelchair Taxi Services Across Perth
Wheelchair Taxi Service Perth provides accessible transport across our service areas in the City of Bayswater and City of Stirling.
Our current service areas include Morley, Noranda, Embleton, Dianella, Yokine, Westminster, Balcatta, Nollamara, Balga and Hamersley.
View all Wheelchair Taxi Perth service areas
Ready to Book a Wheelchair Taxi in Perth?
You don’t need to make accessible transport complicated.
Start with the essentials:
Where are you?
Where are you going?
When do you need to be there?
What wheelchair or mobility requirements do you have?
We’ll take it from there.